Refund

Refund Policy – Xanderox Social

1. General

Xanderox Social is a digital social media platform. By purchasing digital services, memberships, advertisements, or premium features, the user agrees to this refund policy.

2. Refund Requests

Refund requests must be submitted in writing to Xanderox Social support within 14 days of the purchase. The request must include the following information:

• Full name of the user
• Account email address
• Payment date
• Proof of payment
• Reason for the refund request

3. Eligible Refunds

A refund may be granted in the following cases:

• Duplicate charges for the same service
• Technical errors on the part of Xanderox Social that prevent the use of the purchased service
• Premium services not provided despite successful payment
• Verifiable system errors during payment processing

4. Non-Refundable Services

Refunds are generally excluded in the following cases:

• Already used premium features
• Published advertisements
• Voluntary account deletion by the user
• Account suspension due to violations of the terms of service
• Change of mind after purchase
• Partially used subscriptions or memberships

5. Review of Requests

Each refund request will be reviewed individually. Xanderox Social may request additional information or documentation before making a decision.

6. Processing Time

Refund requests are typically processed within 14 business days after receiving all required information.

7. Payment of Refunds

Approved refunds will be issued using the original payment method. The actual refund time may vary depending on the payment provider and may take several business days.

8. Abuse

Xanderox Social reserves the right to reject refund requests if there are indications of fraud, abuse, or attempts to circumvent platform rules.

9. Contact

Refund inquiries can be directed to Xanderox Social customer support:

Email: info@xanderox.net
Website: Xanderox Social